hebatqqPrivacy Policy

This page describes what we collect when you use hebatqq and how we keep that data protected. Our privacy practices centre on transparency—we explain which information we gather, why we need it, how long we retain it, and who may access it. We treat personal data as a core asset and encrypt it both in transit and at rest.

When you register on hebatqq, create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, or sportsbook markets (Liga 1, Piala AFF, Champions League), we collect personal identifiers, payment details, and gaming activity. Our compliance team uses this data to verify your identity, prevent fraud, process withdrawals, and meet regulatory obligations. We do not sell your information to marketing agencies or data brokers.

Our servers may be located outside your jurisdiction. By using hebatqq, you consent to the international transfer and processing of your data according to this policy. If you do not accept these terms, you should not create an account.

What Data We Collect on hebatqq

We collect the following categories of information:

• Identity information: Full name, date of birth, government-issued ID number (KTP, passport, driver's license), proof of address (utility bill, bank statement).
• Contact information: Email address, phone number (optional for 2FA setup).
• Payment information: Bank account number or wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction history, deposit and withdrawal amounts.
• Gaming activity: Tournament entries, bet amounts, game outcomes, results, account balance history, login timestamps, device information, IP address.
• Compliance data: Records of KYC verification, dispute submissions, support tickets, and account modifications.

We collect identity and payment information directly from you during account registration and KYC verification. We collect gaming activity automatically when you use hebatqq—our servers log all transactions in real-time. We do not collect cookies for tracking purposes, though we may use session cookies to maintain your login state.

How We Use Your Data on hebatqq

We use collected data for the following purposes:

• Account verification and security: We verify your identity against government databases and payment-method ownership to prevent fraud and unauthorized access.
• Payment processing: We share your bank account or wallet details with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to settle deposits and withdrawals.
• Regulatory compliance: We retain transaction records and KYC documents to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in our operating jurisdictions.
• Dispute resolution: We review your gaming history, server logs, and video recordings of live-dealer rounds to investigate complaints and settle disputes.
• Platform operation: We use activity logs to detect suspicious behaviour, manage account suspension, and ensure system reliability.
• Communication: We may send transactional emails (deposit confirmations, withdrawal status, account alerts) and support responses to your registered email.

We do not use your data for marketing unless you explicitly consent. We do not sell or share your data with third-party advertisers, data brokers, or analytics agencies. Our only external data sharing occurs when legally required—such as sharing transaction records with tax authorities, financial-crime investigators, or court orders in your jurisdiction.

Data Retention and Deletion on hebatqq

We retain account data for seven years after account closure, in accordance with regulatory standards in our operating jurisdictions. This includes KYC documents, transaction records, and gaming history. After seven years, we delete this data. You may request earlier deletion of non-essential data (such as optional contact details) by contacting our support team through the help portal.

If your account is closed due to violation of our terms or regulatory action, we retain all records for the full seven-year period. We cannot delete data that is subject to legal holds or active investigations. We respond to data-deletion requests within ten business days; deleting essential records (KYC, payment history) may prevent you from reopening an account on hebatqq in the future.

We at hebatqq protect your data with the same rigour we apply to account security. Encryption, access controls, and audit logs ensure that only authorized staff can access personal information.

Third-Party Processors and International Transfer

We engage third-party service providers to support hebatqq operations:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet process your deposits and withdrawals. We share only the minimum data needed to settle transactions.
• KYC/AML providers: We may use third-party ID-verification services to confirm your identity against government records and sanctions lists.
• Cloud hosting: Our servers and databases may be hosted on international cloud infrastructure. Your data may be stored outside your country of residence.
• Support and analytics: We may use ticketing systems to log support requests; these systems may store data outside your jurisdiction.

All third-party processors sign data-protection agreements that bind them to confidentiality and security standards. We do not permit them to use your data for their own marketing purposes. By using hebatqq, you consent to this international data transfer. If you object to your data being stored outside your jurisdiction, you should not open an account.

Your Rights on hebatqq

You have the right to:

• Access: Request a copy of all personal data we hold on you. We provide downloadable exports from your account dashboard or via support request.
• Correction: Request that we correct inaccurate or incomplete information. You may update most details directly in your account settings.
• Deletion: Request deletion of non-essential data (such as optional fields). We cannot delete data required for account operation or legal compliance.
• Portability: Request your data in a portable format suitable for transfer to another service.
• Objection: Object to specific data uses (such as international transfer). Objections may prevent you from using certain features or require account closure.

To exercise these rights, contact our support team through the help portal. We respond within ten business days. Some requests may require verification of your identity before we proceed. Exercising deletion or portability rights does not prevent us from retaining data for legal or regulatory purposes.

Security and Encryption on hebatqq

We encrypt all data in transit using TLS (Transport Layer Security) encryption. Your password is encrypted at rest and cannot be recovered by our staff—if you forget it, we reset it rather than retrieve it. We maintain access controls so that only authorized compliance and support staff can view personal information. We audit data access regularly to detect unauthorized viewing.

We cannot guarantee absolute security; no system is immune to compromise. If we detect a data breach, we notify affected account holders and relevant authorities as required by law. You are responsible for maintaining the confidentiality of your password and for reporting any suspicious account activity immediately to our support team.

Contact and Policy Updates on hebatqq

If you have privacy questions or wish to exercise your rights, contact our support team through the help portal. We respond during business hours (typically 09:00–17:00 weekdays). For urgent privacy concerns, include "PRIVACY REQUEST" in your subject line; we prioritize these tickets.

We update this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or operational changes. Material updates are announced via dashboard notification. Continued use of hebatqq after an update constitutes acceptance of the revised policy. If you do not agree with amended terms, you may request account closure and withdrawal of your balance before the change takes effect.

This policy was last updated on the date shown in your account dashboard. Our Terms of Use and FAQ provide additional context on how we process data during account operations, withdrawals, and dispute resolution. Our commitment to privacy underpins all hebatqq services available in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions.